Frequently Asked Questions
What is OTC?What is a grocery benefit?What cards are accepted in the Insurance Benefits program?What categories of products are available for these programs? How often does the eligible product list change?How will I access reporting?Who does a member call in case of a card issue of any type? How much can a member spend and how do they keep track of the balance? How can a customer get a benefit card? Can I have more than one terminal/device per store? When do I get paid for the benefits redeemed at my store? What if an item is not showing as an approved item? Who do I contact to update my bank account information?How to purchase refill paper for the terminals?